Q1) How do you vet your cleaning staff ?
Below is our procedure:
2 written references which we carefully check
Proof of address
Identification
Next of kin details
Permission to do domestic cleaning in England & Wales
CRB Police Checks
Are able to speak/understand English
Only when we are satisfied, will the cleaner be put in to a persons home
and it will be with an experienced cleaner at first.
Q2) Do I have to be home to let the cleaner in to the property ?
No, We have a key security policy where the cleaner takes full
responsibility are given keys to your property and are forbidden
to put any labels on keys that may reveal which home the keys belong to.
Click HERE to view our security form.
Q3) Will I have the same cleaner everytime ?
Yes, we will try our best but in the event of sickness you will be given the choice of a replacement cleaner
Q4) What is the minimum time a clean can be done ?
A) The minimum is 2 hours A visit which is less than 2 hours we find is not enough time to clean a home well. Also it is not economical for the cleaner taking in to consideration travelling and other things that come up with the
job.
Q5) Am I able to have a meeting beforehand ?
A) Yes, this is one of our strict policies to meet the client beforehand, so we are able to discuss your general requirements and that you fully understand everything and you get the best out of our service.
Q6) I have never had a cleaner before ?
A) Please be assured that we offer the best possible service to our
customers and any queries or concerns you may have will discussed in your
first initial meeting.
Q7) What if I cancel ?
A) We ask for at least two days notice, as less does not give us enough time to find our cleaners other work and we still have to pay them.
Q8) How do I pay the cleaner ?
A ) The cleaner is paid direct at the end of each clean, if you are not at
home please leave the money in a place that has been agreed upon.
Q9) Can the cleaner do extra work other than originally agreed ?
A) We try to be as flexible as possible but this will need to be
discussed/agreed with cleaner and notice given for the extra
requirements.
Q10) Are you able to provide reliable/checkable references ?
A) References are available on request
Vanessa
Proprietor
email: www.pinkladycleaners.co.uk
web: www.pinkladycleaners.com
Below is our procedure:
2 written references which we carefully check
Proof of address
Identification
Next of kin details
Permission to do domestic cleaning in England & Wales
CRB Police Checks
Are able to speak/understand English
Only when we are satisfied, will the cleaner be put in to a persons home
and it will be with an experienced cleaner at first.
Q2) Do I have to be home to let the cleaner in to the property ?
No, We have a key security policy where the cleaner takes full
responsibility are given keys to your property and are forbidden
to put any labels on keys that may reveal which home the keys belong to.
Click HERE to view our security form.
Q3) Will I have the same cleaner everytime ?
Yes, we will try our best but in the event of sickness you will be given the choice of a replacement cleaner
Q4) What is the minimum time a clean can be done ?
A) The minimum is 2 hours A visit which is less than 2 hours we find is not enough time to clean a home well. Also it is not economical for the cleaner taking in to consideration travelling and other things that come up with the
job.
Q5) Am I able to have a meeting beforehand ?
A) Yes, this is one of our strict policies to meet the client beforehand, so we are able to discuss your general requirements and that you fully understand everything and you get the best out of our service.
Q6) I have never had a cleaner before ?
A) Please be assured that we offer the best possible service to our
customers and any queries or concerns you may have will discussed in your
first initial meeting.
Q7) What if I cancel ?
A) We ask for at least two days notice, as less does not give us enough time to find our cleaners other work and we still have to pay them.
Q8) How do I pay the cleaner ?
A ) The cleaner is paid direct at the end of each clean, if you are not at
home please leave the money in a place that has been agreed upon.
Q9) Can the cleaner do extra work other than originally agreed ?
A) We try to be as flexible as possible but this will need to be
discussed/agreed with cleaner and notice given for the extra
requirements.
Q10) Are you able to provide reliable/checkable references ?
A) References are available on request
Vanessa
Proprietor
email: www.pinkladycleaners.co.uk
web: www.pinkladycleaners.com
