Influencing Skills

Who will benefit by attending?

Anyone in an organization, at any level, who has to influence other staff, clients or vendors. Typically, the participant may be someone who is trying to achieve the change or purpose without having formal control over the person they are dealing with.

Workshop content:

Many people in organizations must rely on influence, negotiation and persuasion skills, rather than authority, to get things done. These skills can be used effectively in dealing with the public, other departments or team members, especially when a change or objective has to be communicated and achieved.

	The meaning of Influence; the Three Stages in the Influencing process; when Influencing Skills can be used.
	The Core Concepts and Skills.
	Positional or Personal Power.
	Building Trust.
	Questioning and Listening Skills.
	Negotiating / Persuading / Selling Skills.
	Assertiveness.
	Creating an Influence Network; Setting Goals; Preparing the Environment.
	Establishing Rapport with someone you want to Influence.
	Influencing someone using Engaging and Channelling Skills.
	Concluding an Influence activity positively.

Workshop outcomes:

By attending this workshop, participants will develop the skills and confidence to influence others in a way that is effective, non-confrontational and assists in building positive future relationships.

Duration:

One Day.