Business Process Improvement

Who will benefit by attending?

The people of any organization that would benefit by: increased productivity; improved quality; cost savings; team building; motivated staff; higher profits. The major benefit being greater customer satisfaction.

Workshop content:

To improve a business process it is necessary to reduce the time elapsed from when a customer expresses a need for a product or service until that customer’s need is satisfied, whilst at the same time eliminating defects. A customer can be internal or external. Having understood this definition participants address the following key subject areas:

	The reasons for Business Process Improvement: competition; increased cycles of learning; improved quality; increased productivity; cost savings.
	How to improve Business Processes: managing to the organization's ultimate goal; managing the organization as a whole system; simplification of processes; elimination of non-value added activities.
	Business Process Improvement Tools: establishing ‘As Is’ and ‘Should Be' process times; organizational mapping to identify the process of satisfying a customer need.
	Identifying a Critical Business Issue.
	The production and use of Relationship, Cross-Functional and Linear Process Maps.
	Creating an ‘As Is’ Process Map; defining ‘As Is’ process time; identifying the ‘Disconnects’.
	Creating a 'Should Be' Process Map that reduces process time and eliminates ‘Disconnects’. The ‘Should Be’ process time has to be achieved using current resources, without costing money.
	Communication of the workshop results to ensure transfer of the proposals to the workplace.

Workshop outcomes:

At the end of the workshop the participants will make recommendations to management on ways to improve a Business Process. These realistic, business centered recommendations will have direct benefits to the organization. The principles learned in the workshop can be carried forward to be applied in different work areas.

Duration:

Two Days.