Six Steps to Quality

Who will benefit by attending?

The people of any department who need to: understand the importance of quality to their organization; improve the quality of their products or services; measure the quality of their products or services.

Workshop content:

Each participant will gain an understanding of how to produce their own programme for quality improvement. They will complete a first draft analysis and notes about how to improve the quality of a product or service within their span of control. After completing the workshop they will be able to:

Explain the need for quality throughout their organization.

Describe the affect of competition on organizational success.

List the factors that a customer expects from a Total Quality organization.

Describe the seven key elements of Total Quality in an organization: Strategy; Style; Shared Values; Skills; Staff; Structure; Systems.

Use the Six Steps to Quality to:

	Define their products and services.
	Identify customers and their critical requirements.
	Determine their own needs to do their job.
	Measure the quality of their products or services.
	Define the process for doing their job.
	Improve that process so it produces fewer mistakes and contains no waste activity.

Workshop outcomes:

At the end of this workshop the participants will have the knowledge and skills that will enable them to work, individually or in teams, on practical, customer focused quality improvement initiatives. This is an excellent workshop for those organizations wishing to introduce a 'Quality Improvement Team' culture.

Duration:

One Day.