Managing Retail People

Who will benefit by attending?

^{This intensive yet
stimulating course is designed for existing and potential retail
managers. Benefit is derived in four areas: learning of management
concepts and skills; understanding of own strengths and weaknesses;
learning how other managers manage and team building amongst the
participants.}

Course content:

^{The course is
based on an imaginary retail business that is in difficulty. Participants produce a business ‘turn round’ plan and then have to
live with the consequences of their decisions with the staff involved.
They learn that for every commercial decision made there will be a
direct impact on people that has to be managed. Topics include:}

	^{Identifying a retail manager's personal development needs.}
	^{Leading and motivating an effective retail team.}
	^{The people issues involved in managing a retail business.}
	^{Face-to-face communication skills designed for a positive outcome.}
	^{Dealing with problem employees whose performance is below standard.}
	^{Structured recruitment and selection to help ensure you employ the}^{‘best’ retail people.}
	^{Chairing successful staff meetings that are planned and managed correctly.}
	^{Structured preparation and confident delivery of an effective presentation.}
	^{The skill that efficient and effective retail managers use most: delegation.}
	^{Turning an employee’s grievance into a positive situation.}
	^{Carrying out staff appraisals and the appropriate use of counselling skills.}

Course outcomes:

^{At the end of the course
the participants will have a far greater understanding of themselves, their
development needs and management principles. An additional benefit of this
course is the team building element produced through a group of retail managers
working together. All the management topics covered are practised by the
participants to develop skills that can be transferred directly back to the
work place. This course is not just about theory, but how it can be put to
work.}

Duration:

Five Days.