Quality Improvement Team Leader Workshop

Who will benefit by attending?

^{This workshop is
designed for potential or existing Team Leaders in Quality Improvement
Teams and Self Managed Teams.}

Workshop content:

	^{Team Leaders and the Continuous Improvement Process: Continuous Improvement philosophy; principles and concepts; your own organization’s Continuous Improvement process; the difference between being a team director and team facilitator.}
	^{Team Road Map Management: selecting the appropriate road map to apply to team projects; completing the road map steps to achieve the team’s mission; selecting appropriate tools at each step in the road map; the use of the basic tools including brainstorming and multi-voting.}
	^{Project Management: developing project plans; facilitating team progress through projects; leading meetings and ensuring accurate and complete record keeping; anticipating, preventing and managing problems.}
	^{Team Building: team building methods and skills; stages of team development; establishing and maintaining open communication; meeting ground rules; developing team member's skills; using coaching skills with challenging team members; valuing diversity; motivating the team.}
	^{Team Process and Road Map Simulation: bringing together the learning from the first four modules; experiencing a process improvement; learning how a road map and other team tools can help to improve a process in a systematic manner.}
	^{Organizational Interface: different audiences; defining stakeholders needs and interests; effective presentations and reporting progress; written communication; communication and feedback; resources and how to secure them; skills reassessment and goal setting.}

Workshop outcomes:

^{By completing this workshop
Team Leaders will be able to: develop a positive view on the need and
effectiveness of Quality Improvement Teams; lead and develop Quality
Improvement Teams; use some of the tools for Continuous Improvement;
transfer and apply the learning into their own workplace.}

Duration:

^{40
hours (approximately) structured as interlinking modules.}